Privacy Policy

 

Effective Date: 12/1/2024

 

Welcome to Voycon Your privacy is important to us, and this Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website, make purchases, or interact with our services.

 

1. Information We Collect

We collect the following types of information to provide and improve our services:

 

1.1 Personal Information

• Contact Information: Name, email address, phone number, and shipping/billing addresses.

• Account Details: Username, password, and preferences when creating an account.

• Payment Information: Credit/debit card details, PayPal, or other payment methods (processed securely).

 

1.2 Non-Personal Information

• Technical Information: IP address, browser type, device information, and cookies.

• Usage Data: Information about how you use our website, such as pages visited, time spent, and clicks.

 

1.3 Information from Third Parties

We may receive information about you from social media platforms or payment gateways if you interact with us via those services.

 

2. How We Use Your Information

We use your information for the following purposes:

• Order Fulfillment: To process and ship your orders, manage returns, and provide customer support.

• Personalization: To recommend products and tailor your shopping experience.

• Marketing: To send you promotional offers, newsletters, and updates (with your consent).

• Analytics: To improve our website functionality, services, and user experience.

• Fraud Prevention: To protect against fraud, unauthorized transactions, and ensure website security.

 

3. Sharing Your Information

We respect your privacy and will not sell or rent your personal data. However, we may share information with:

• Service Providers: Payment processors, shipping partners, and email marketing tools.

• Analytics Providers: Google Analytics or similar tools to understand website usage.

• Legal Authorities: When required to comply with laws, regulations, or protect our rights.

 

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for website functionality (e.g., cart, login).

• Performance Cookies: Help us analyze website usage and improve functionality.

• Marketing Cookies: Deliver relevant ads and measure marketing performance.

You can manage your cookie preferences via your browser settings or our website cookie banner.

 

5. Data Retention

We retain your personal information as long as necessary to:

• Provide our services.

• Comply with legal obligations.

• Resolve disputes and enforce agreements.

After this period, we securely delete or anonymize your information.

 

6. Your Rights

Depending on your location (e.g., GDPR in the EU, CCPA in California), you have the following rights:

• Access: Request access to the personal information we hold about you.

• Correction: Request correction of inaccurate or incomplete data.

• Deletion: Request deletion of your personal data (“Right to be Forgotten”).

• Opt-Out: Opt out of marketing communications at any time.

• Data Portability: Request a copy of your data in a structured format.

To exercise these rights, contact us at help@voyvon.com. We will respond within 30 days.

 

7. Security

We use industry-standard measures to protect your data, including:

• SSL encryption for secure transactions.

• Secure payment processing via trusted third-party providers.

• Regular website monitoring and security updates.

While we strive to protect your data, no method of transmission or storage is 100% secure.

 

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies before providing any personal information.

 

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the “Effective Date” updated. Please review this page periodically.

 

10. Contact Us

If you have questions or concerns about this Privacy Policy or your personal information, please contact us:

• Email: help@voyvon.com

 

 

By using our website, you consent to the terms of this Privacy Policy.