Order & Delivery

 

Order and Delivery Information

At Voyvon, we are committed to providing a seamless shopping experience. Below, you’ll find details on order processing, shipping times, and tracking.

 

1. Order Processing

• Orders are processed and shipped within 4 business days of payment confirmation.

• Business days are Monday through Friday, excluding public holidays.

• You will receive an order confirmation email immediately after purchase.

 

2. Shipping and Delivery

We deliver worldwide with trusted shipping partners to ensure your order reaches you safely and on time.

• International Orders: Delivery times may vary slightly depending on your location and local customs procedures.

• Shipping Fees: Calculated at checkout and may depend on destination and order value.

 

3. Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email containing:

1. A tracking number.

2. A link to track your package in real time.

You can also track your order anytime on our [Order Tracking Page] by entering your tracking number.

 

4. Delivery Guidelines

• Address Accuracy: Please ensure your shipping address is correct at checkout to avoid delays.

• Missed Deliveries: If a delivery attempt is missed, the courier will provide instructions for rescheduling or pickup.

• Customs Fees: For international orders, customers are responsible for any customs duties, taxes, or import fees.

 

5. Lost or Delayed Orders

• If your order has not arrived within 14 business days, please contact us at help@voyvon.com.

• For lost or damaged packages, we will work with you and the courier to resolve the issue promptly.

 

6. Returns and Exchanges

If you’re not satisfied with your purchase, please visit our [Returns and Exchanges Page] for instructions on returning or exchanging your items.

 

Frequently Asked Questions (FAQs)

 

Q: How long does it take to process my order?

A: Orders are processed and shipped within 4 business days.

 

Q: How can I track my order?

A: You will receive a tracking number via email once your order has shipped. Use it on our Order Tracking Page.

 

Q: What should I do if my order hasn’t arrived?

A: If your order hasn’t arrived within 14 days, contact us at help@voyvon.com and we’ll assist you.

 

Q: Do you offer free shipping?

A: Yes! We offer free shipping on all orders worldwide.

 

Need Help?

For any questions or concerns regarding your order or delivery:

• Email: help@voyvon.com

 

 

Thank you for shopping with Voyvon – where fashion meets convenience!